Hotel Made in Hard Rock

Located on the dominican republic island the 1800 room all inclusive resort will open during the 2010 spring in Punta Cana.
Hard rock + moon palace = Hard Rock Hotel & Casino Punta Cana

This hotel will combine the luxuary and the hard rock music memorable with an important exibition.
The moon palace want to create with the hard rock brand the most exiting hotel concept in the caribbean.
Big bigger biggest : there are the word with what the resort's casino could be associated
A US style entertainment venue for customers who whant the diference and the perfect service.

Good idea of intergrate a style to the hotel with the well known hard rock music world, it will provide to the hotel, american client but also world customer to see the newest technologie and entertainment that can enter in a hotel.

To follow and discover. here for the article and here for the website

ORA

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ORA

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Online Reverses Auctions

http://www.ehow.com/how_5224289_buy-cheap-cruise-reverse-auction.html

http://www.managingchange.com/dynamic/auctions.htm

http://www.artoftravel.com/04cheapflights.htm

http://www.articledashboard.com/Article/Reverse-Auctions---Tips-for-Successful-Bidding/954338

http://biddingfortravel.yuku.com/

http://www.betterbidding.com/index.php?showtopic=23792&

http://en.wikipedia.org/wiki/Reverse_auction

http://www.oltiby.com/

This is it !

The Hospitality how to receive our customers ... take your time and think !

Surfing on the sucess wave ...

The success : hum how to have it ?

Sales & Marketing

Five star Hotel

As it was says in the Bart Berkey article post in his blog on HotelMag.com if you want to be successful in sales you have to pay attention to all your clients, as well as old clients as prospect and new clients…

A lead is a lead it has to be considered as an important client and as future revenue!

Be prepared, ask questions, be influent don’t make mistakes (it’s better for your business) or be humble and make all your effort to give them a compensation.

Welcome your client as on the videos…

Trust them; be here when they want something from 9h45 am to 3h31 am during the event … they will notice that your are interesting in and you will make the difference.

Be innovative, be professional, take your time (not too much 24h is good – over 48h the client could think that you don’t respect them – no response, you lost a big b=client and maybe more…)

Take care of them, communicate with your staff !!!

Do no hesitate to ask for help you are in a team, ask for a colleague that speaks their langue if you don’t understand them, be proud of your hotel and be proud of a work well done

Make the difference and be yourself!

OTAs' characteristics

In class work 03 dec

Presentation One Travel.Com

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