The success : hum how to have it ?
Sales & Marketing
Five star Hotel
As it was says in the Bart Berkey article post in his blog on HotelMag.com if you want to be successful in sales you have to pay attention to all your clients, as well as old clients as prospect and new clients…
A lead is a lead it has to be considered as an important client and as future revenue!
Be prepared, ask questions, be influent don’t make mistakes (it’s better for your business) or be humble and make all your effort to give them a compensation.
Welcome your client as on the videos…
Trust them; be here when they want something from 9h45 am to 3h31 am during the event … they will notice that your are interesting in and you will make the difference.
Be innovative, be professional, take your time (not too much 24h is good – over 48h the client could think that you don’t respect them – no response, you lost a big b=client and maybe more…)
Take care of them, communicate with your staff !!!
Do no hesitate to ask for help you are in a team, ask for a colleague that speaks their langue if you don’t understand them, be proud of your hotel and be proud of a work well done
Make the difference and be yourself!
Social Medias seem to be very interessting tools for those goals. Hotels seem tp forget how useful are those tools.
ResponderEliminar